ne999 Privacy Policy – How We Handle Your Personal Data

1. Who We Are (Data Controller)

ne999 is the data controller responsible for the personal data of users who register accounts and use services on the ne999 platform at ne999.org. References in this Policy to "ne999", "we", "us", and "our" refer to the ne999 platform operator in its capacity as data controller.

If you have any questions about how ne999 handles your personal data, or wish to exercise any of the rights described in this Policy, you may contact the ne999 Data and Privacy team at: [email protected]

2. Personal Data We Collect

ne999 collects the following categories of personal data from users and prospective users of the platform:

We collect only the personal data that is necessary for the purposes described in this Policy. Where applicable, we identify when provision of certain data is mandatory (e.g., for KYC) versus optional.

3. How We Collect Personal Data

ne999 collects personal data through the following mechanisms:

• Direct collection: Data you provide when registering an ne999 account, completing KYC, initiating deposits or withdrawals, contacting support, or updating your account profile;
• Automated collection: Technical data collected automatically when you access and use the ne999 platform, including through cookies, session tokens, and server logs;
• Third-party verification providers: Identity and age verification data received from KYC and document verification partners used to confirm your identity against the information you provide;
• Payment processors: Transaction confirmation and status data received from JazzCash, Easypaisa, and banking partners when processing PKR deposits and withdrawals;
• Fraud and risk intelligence: Data received from fraud prevention partners used to detect and prevent prohibited activity on the platform.

4. Legal Basis for Processing

ne999 processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to provide the ne999 platform services under the User Agreement, including account management, transaction processing, and customer support;
• Legal obligation: Processing required to comply with applicable regulatory requirements including KYC / AML obligations;
• Legitimate interests: Processing conducted for ne999's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights;
• Consent: Where you have provided specific, informed consent to particular processing activities, such as receiving promotional communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. How ne999 Uses Your Personal Data

ne999 uses the personal data we collect for the following purposes:

• Creating, maintaining, and managing your ne999 account;
• Processing PKR deposits and withdrawals via JazzCash, Easypaisa, and banking channels;
• Verifying your identity and age as required by ne999's Terms and applicable platform obligations;
• Delivering betting, casino, slots, and crash game services including settling wagers and crediting winnings;
• Detecting, investigating, and preventing fraud, money laundering, account abuse, and other prohibited conduct;
• Communicating with you about your account, transactions, promotions, responsible gaming tools, and platform updates;
• Providing customer support and resolving disputes;
• Enforcing ne999's Terms and Conditions and other platform policies;
• Improving the ne999 platform, including through analysis of aggregated usage data;
• Complying with applicable legal and regulatory obligations.

ne999 does not use your personal data to make fully automated decisions that have significant legal or similarly significant effects on you without an opportunity for human review where required.

6. Sharing Your Personal Data

ne999 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary to deliver the platform's services or comply with applicable obligations:

• Payment processors and banking partners: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and similar providers, for the purpose of processing PKR transactions;
• KYC and identity verification providers: Third-party services used to verify your identity documents and age;
• Fraud prevention and security services: Partners that assist in identifying and preventing fraudulent account activity and financial crime;
• Game content providers: Providers of casino games, slots, and crash games that are integrated into the ne999 platform, to the extent necessary to facilitate game play and maintain accurate records;
• Technology and infrastructure providers: Hosting, cloud, and platform infrastructure providers who process data on ne999's behalf under data processing agreements;
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, including law enforcement agencies where financial crime or other serious conduct is identified.

All third-party processors who handle personal data on ne999's behalf are required to implement appropriate security measures and are prohibited from using such data for any purpose other than the specific service they are providing to ne999.

7. Data Retention

ne999 retains personal data for as long as necessary to fulfil the purposes described in this Policy, including maintaining an active account relationship with you and complying with applicable record-keeping obligations.

Following closure or termination of an ne999 account, ne999 will retain personal data — including identity records, transaction history, and account activity logs — for a minimum period as required by applicable anti-money-laundering and financial record-keeping obligations. This period is typically five (5) years from the date of account closure, although longer retention may apply where specific legal obligations require it or where the data is required in connection with an ongoing dispute, investigation, or legal proceeding.

Technical data such as server logs and IP address records may be retained for a shorter period consistent with security and fraud monitoring purposes. Anonymised or aggregated data that cannot be used to identify an individual may be retained indefinitely for platform analytics and improvement purposes.

8. Cookies and Tracking Technologies

ne999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you access ne999.org. The following categories of cookies may be used:

• Strictly necessary cookies: Required for the platform to function, including maintaining your login session, security tokens, and account preferences. These cannot be disabled without affecting platform functionality;
• Analytics cookies: Used to understand how users interact with the ne999 platform — including pages visited, session duration, and navigation paths — on an aggregated basis to support platform improvement;
• Fraud prevention cookies: Used to support identification of suspicious or prohibited activity on the platform;
• Functionality cookies: Used to remember your language preferences, display settings, and other personalisation choices.

You may manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the ne999 platform, including the ability to maintain a logged-in session.

9. Data Security

ne999 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. Security measures in place include:

• HTTPS encryption across all ne999.org pages, including the ne999 login page and account management sections;
• Encryption of sensitive data — including financial account references — at rest in ne999's database infrastructure;
• Access controls limiting personal data access to authorised ne999 staff and contracted processors with a legitimate need;
• Two-factor authentication available to all ne999 account holders to protect the ne999 login process;
• Rate limiting and anomaly detection on login and transaction activities to detect and block credential attacks.

While ne999 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ne999 login credentials and for notifying ne999 promptly if you suspect any unauthorised access to your account.

10. Your Privacy Rights

Subject to applicable law, you may have the following rights with respect to your personal data held by ne999:

• Right of access: You may request confirmation of whether ne999 holds personal data about you and a copy of that data;
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you;
• Right to erasure: In certain circumstances you may request deletion of your personal data, subject to ne999's legal record-keeping obligations which may require retention for a period after account closure;
• Right to restrict processing: In certain circumstances you may request that processing of your data be restricted pending resolution of a dispute or objection;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing;
• Right to lodge a complaint: You may lodge a complaint with a relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact ne999 at [email protected]. ne999 will respond to valid requests within a reasonable timeframe and may require identity verification before processing a data subject request.

11. Children's Privacy

ne999 is strictly an adult platform. We do not knowingly collect, process, or retain personal data from any individual under 18 years of age. If ne999 becomes aware that personal data has been provided by a minor, the associated account will be immediately closed, any funds will be handled in accordance with ne999's Terms, and the personal data will be deleted in a timely manner.

If you believe a minor has registered an ne999 account or provided personal data to the platform, please contact ne999 support immediately at [email protected] so we can take appropriate action.

12. Third-Party Links and Services

The ne999 platform integrates third-party game content from certified providers. When you access game content delivered by a third-party provider, that provider may collect limited technical data (such as session data and game event logs) necessary to deliver the game. ne999 has contractual arrangements with all integrated providers requiring compliance with appropriate data protection standards.

ne999 is not responsible for the privacy practices of third-party websites that may be accessible through links on promotional or informational content. Users who follow such links to third-party sites do so at their own risk and should review the applicable privacy policies of those sites independently.

13. Changes to This Privacy Policy

ne999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform services, or applicable legal requirements. Where a material change is made, ne999 will provide reasonable notice to registered users via email or in-platform notification prior to the change taking effect.

The effective date at the top of this page reflects the date of the most recent revision. Your continued use of the ne999 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept a material change, you should close your account before the revision takes effect.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ne999, please contact the support and data team:

Email: [email protected]
Response target: within 2 hours during peak PKT hours. Complex data subject requests may require additional processing time of up to 30 days.

Please include "Privacy Request" or "Data Query" in your subject line to ensure your message reaches the correct team promptly.